Refund and cancellation

At Zenius India, we strive to provide our customers with high-quality products and excellent customer service. We understand that there may be instances where you need to cancel your order or request a refund. This policy outlines the guidelines for refunds and cancellations of products purchased from our store.

Cancellation Policy

If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that cancellations are subject to the following conditions:

  • Cancellations can only be made before the order has been shipped. Once the order has been shipped, it cannot be canceled.
  • If your order has already been shipped, you may still be eligible for a return and refund. Please refer to our refund policy below for more information.
  • If your order has not been shipped, we will cancel your order and process a refund to the original payment method.

Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a refund under the following conditions:

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving the product. We will arrange for a return and provide a full refund or replacement.
  • Incorrect or Incomplete Order: If you receive an incorrect or incomplete order, please contact our customer support team within 7 days of receiving the order. We will rectify the issue and provide a full refund or replacement.
  • Change of Mind: If you change your mind about a product and wish to return it, please contact our customer support team within 7 days of receiving the product. The product must be unopened, unused, and in its original packaging. Please note that return shipping costs will be the responsibility of the customer.

Please note the following additional information regarding refunds:

  • Refunds will be processed to the original payment method used for the purchase.
  • Refunds may take up to 10 business days to be reflected in your account, depending on your bank or payment provider.
  • Shipping and handling charges are non-refundable, unless the return is due to a defective or damaged product or an incorrect or incomplete order.
  • If you have any questions or concerns about our refund and cancellation policy, please contact our customer support team for assistance.

We value your satisfaction and will do our best to resolve any issues you may have. Thank you for choosing Zenius India for your health supplement needs.

Contact Us

If you have any questions or need further assistance regarding our refund and cancellation policy, please contact our customer support team:

Zenius India
Support@zeniusindia.com

F.A.Qs

What is Ayurveda?

Long before allopathy and homeopathy, therewas an ancient Indian science called Ayurveda,whose treatments relied solely on the bounty ofnature.Ayurveda is atraditional and proven science of healing using herbs, fruits, and minerals found in abundance in nature. It is one of the oldest systemsof scientific medicine in the world with a long history of clinical expertise by famous Ayurvedic sages suchas Dhanvantri, Sushruta and Charaka, whose legacy is the Vaid Doctor or Ayurvedic Doctor has been taken over by. The word "ayu"refers to everything in life from birth to death. The word "Veda" means knowledge or learning. Thus,Ayurveda refers to the science that has a deep understanding of the whole of life.

How is Ayurveda different from allopathic medicine/modern medicine?

Modern medicine treats symptoms in the short term rather than addressing the cause of a patient's suffering. Ayurveda, on the other hand, makes a special contribution by addressing the idiosyncrasies of each patient and helping each body heal the root cause of the disease.Therefore,compared to modern medicine, Ayurveda seeks long-term solutions to the patient's suffering.

What makes Ayurveda unique compared to other medical systems?

This is one of the oldest scientific medical systems in the world, with a long clinical experience based on the wisdom and scriptures of Ayurveda.Ayurveda is not only a form of medicine, but also a way of life that teaches how to maintain healthy human systems and longevity. Ayurveda views the human being as a "whole", a combination of body, mind, and soul. Therefore, it is a truly holistic and integrated healthcare system.

Do Ayurvedic medicines have side effects?

Ayurvedic medicines are all natural,safe and have no side effects. Can also be used by children. Certain Ayurvedic medicines require medical advice.

How do Ayurveda medicines work?

Ayurveda medicines work by balancing the three doshas (Vata, Pitta, and Kapha) in the body. They use natural herbs, minerals, and other ingredients to enhance the body’s healing process and maintain overall health.

Are Ayurveda medicines safe?

Ayurveda medicines are generally safe when used as directed by a qualified practitioner. However, some herbs can interact with prescription medications or have side effects. It’s important to consult with an Ayurvedic doctor before starting any treatment.

How long does it take to see results with Ayurveda medicines?

The time frame for seeing results varies depending on the individual, the condition being treated, and the type of Ayurvedic treatment used. Some may see improvements within a few weeks, while others may take several months.

Can anyone use Ayurveda medicines?

Most people can benefit from Ayurveda medicines, but individual suitability can vary. Children, pregnant women, and individuals with certain health conditions should use Ayurveda medicines under the guidance of a qualified practitioner.

Are there any dietary restrictions while taking Ayurveda medicines?

Yes, Ayurveda often recommends dietary changes to complement the medicinal treatment. Specific dietary restrictions depend on your dosha balance and the condition being treated. Following these guidelines can enhance the effectiveness of the treatment.

Can Ayurveda help with mental health issues?

Ayurveda addresses mental health through a holistic approach, using herbs, diet, lifestyle changes, and therapies like meditation and yoga. It aims to balance the mind and body, which can help alleviate mental health issues such as anxiety and depression.

What should I expect during an Ayurvedic consultation?

During an Ayurvedic consultation, the practitioner will assess your health by asking about your medical history, lifestyle, and diet. They may also check your pulse, tongue, and other physical features to determine your dosha balance and recommend appropriate treatments.

Can Ayurveda cure chronic diseases?

Ayurveda can help manage chronic diseases by addressing their root causes and promoting overall wellness. While it may not cure diseases completely, it can significantly reduce symptoms and improve quality of life.

Is it necessary to follow an Ayurvedic diet while taking Ayurveda medicines?

Following an Ayurvedic diet can enhance the effectiveness of Ayurvedic medicines. The diet is usually tailored to your dosha type and health condition, and it helps support the body's healing process and maintain dosha balance.

What are the benefits of integrating technology with Ayurveda?

Integrating technology with Ayurveda provides benefits such as virtual consultations, remote health monitoring, personalized treatment plans, and increased accessibility to Ayurvedic knowledge and services worldwide.

How does New Age Ayurveda fit into a modern lifestyle?

New Age Ayurveda adapts to contemporary lifestyles by providing easy-to-follow routines, stress management techniques, and dietary recommendations that integrate seamlessly into busy schedules.

What is Panchakarma?

Panchakarma is a series of five detoxification treatments in Ayurveda designed to cleanse the body of toxins, balance the doshas, and rejuvenate the body. It includes therapies like Vamana (emesis), Virechana (purgation), Basti (enema), Nasya (nasal administration), and Raktamokshana (bloodletting).